Custom Orders
We offer full service custom embroidery for personal or professional use. From designing, apparel options, execution, and delivery, we've got you covered every set of the way.
Made with care
We believe in slow, thoughtful craftsmanship where every design gets the time and care it deserves. Whether it’s a one-of-a-kind gift or custom branding for your business, we take pride in making sure each stitch is clean, every detail is right, and your vision comes to life exactly the way you imagined.
Family owned
I started this business as a way to stay home with my baby while also contributing to the household. My husband, a Knoxville native, served in the US Army. We are a small, family owned business, and we're proud to be serving our community here in East Tennessee!
Frequently asked questions
What is the return policy?
After a custom order is approved, in production, and then completed, we will not accept cancellations or returns. Typically, 2 free mock-ups are offered to ensure design accuracy.
For designs made and sold by me, we will accept returns up to 30 days after delivery.
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
When will I get my order?
For custom orders, we try to be as accurate as possible with completion dates.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
HOW DO I MAKE A CUSTOM ORDER?
For custom orders, you can fill out the contact form.
Email us at: TheCharmedArchives@gmail.com
Message us on Facebook: Facebook.com/TheCharmedStitchery
DM us on Instagram: @TheCharmedStitchery
Call or text us at: 919-423-4836
